Answers when you need them.
Start with the public knowledge base, open your customer portal, or contact Zero Trust Security with safe diagnostic context.
Getting Started
Commission OZVO Edge and establish your first protected endpoint.
Open guide →System Requirements
Qualified browsers, Windows platforms, ports, DNS, and TLS.
Open guide →Windows Agent
Deployment, enrollment, posture, identity, privacy, and recovery.
Open guide →Remote Portal
OIDC and MFA sign-in, site selection, offline behavior, and security.
Open guide →Troubleshooting
Condition-specific recovery without weakening protected identity.
Open guide →Security & Privacy
Architecture, encryption, data residency, and collection boundaries.
Open guide →Best Practices
Practical recommendations for access, coverage, findings, and maintenance.
Open guide →Release Notes
Customer-visible changes, known issues, and upgrade guidance.
Open guide →Share context, never secrets.
Before contacting Support, gather the site name, affected device, approximate time and time zone, exact error, and whether local or remote access is affected. Add a sanitized screenshot only when it helps.
Never send
- Passwords or MFA codes
- Private keys or client secrets
- BitLocker recovery keys
- Session, enrollment, or access tokens